Customer Support

  • Customer Success
  • St. Gallen, Switzerland

Customer Support

Job description

"Excellent customer service is the personality of the company and the reason customers come back. Without customers, there is no company." - Connie Elder

Job requirements

Your new company

At Frontify, our mission is simple. We create the best and most user-friendly brand management platform - a platform that enables anyone to deliver compelling and consistent brand experiences. Today, Frontify is empowering thousands of different-sized companies around the world, including Facebook, Lufthansa, Vodafone, and Allianz.

 

Frontify is a scaleup company with over 100 employees, headquartered in St. Gallen, Switzerland and another office with a skyscraper-view in New York, USA. Frontify is built on a collaborative culture of experimentation, trust, and transparency. We believe in being happy and fulfilled at work, and let our personalities shine through everything we do. Does this sound like the place for you? Then read on.

Your team

This team prides itself on its quick response rate, friendliness, and efficiency. Whether it's a simple question to a complex technical problem, no two days are the same and you never know what will come up next. They organize themselves to ensure there's always someone ready to respond and to maintain a supportive atmosphere. When they're not answering customer's questions, they can be found singing karaoke, running a Spartan Race, rowing down the Hudson River, or finding their inner peace with some yoga.


Your Mission

First and foremost, you’re a product expert and a problem solver; be it troubleshooting someone's connection issues or reproducing a bug they experienced/reported, you enjoy all the small and big wins that come with troubleshooting for our customers. You offer hands-on general customer support via Intercom and help improve our processes and product through various measures such as transmitting customer feedback, managing data migrations, setting up custom domains, SSO's, and so much more.


Your Story

  • You have a “can-do” attitude; you’re hands-on and a go-getter.
  • You have general technical know-how and an affinity to learn new software.
  • You're a seasoned support specialist.
  • You have experience in the SaaS world.
  • You know a thing or two about databases.
  • "Project management" might be your middle name.
  • You’re probably endorsed on LinkedIn for your communication skills.
  • Your friends would describe you as self-motivated, fast, empathetic, honest, curious, resilient and even-tempered.


Goodies

Frontify is a very dynamic company where things change quickly and opportunities arise often, providing a lot of space for personal development. We're big on flexibility, and providing our Frontify family with time for side projects. Our office is pretty great, but more important is our culture of freedom, trust, learning, advancement, and happiness. Our word only counts for so much, though. See what we have to offer for yourself – start the conversation.

Next steps

  1. Send us your resume and some nice words. We will get back to you within a week.
  2. First call with Employee Success (our fancy name for HR).
  3. Second call with the team.
  4. Half a day (currently still virtual) including a (virtual) house tour so you can experience our culture.
  5. If things go well, you will be part of our journey soon.